Meet Our Staff
Sarah – AESTHETICIAN, SKIN CARE COORDINATOR
Sarah has enthusiastic energy for her patients and an eagerness to give them a comfortable, fulfilling experience. Sarah has advanced training and education in laser treatments, MicroNeedling with PRP, Coolsculpting®, as well as Ultherapy. She holds certificates in numerous medical-grade skincare products, including Skin-Medica®, Obagi, and Glo Skin Beauty makeup products. Contact Sarah
Amanda – AESTHETICIAN, SKIN CARE
Amanda has been with Heartland Plastic & Hand Surgery since 2019. She brings positive energy and passion for an unmatched patient experience to our team. Amanda has advanced training and education in laser treatments, MicroNeedling with PRP, Coolsculpting®, as well as Ultherapy. She holds certificates in numerous medical-grade skincare products, including Skin-Medica®, Obagi, and Glo Skin Beauty makeup products. Contact Amanda
Brenda, L.P.N. – CLINICAL NURSE
Brenda is a licensed practical nurse with 29 years of experience and has been with Heartland Plastic & Hand Surgery since 2005. She is a part of the nursing staff, working alongside our surgeons in the clinic, caring for, educating, and guiding patients before and after surgery. Our nursing staff can help answer questions regarding medications, general wound care, activities after surgery, and concerns of any kind. Contact Brenda
Kim – PRACTICE MANAGER
Kim is the Practice Manager, in charge of overseeing the day-to-day operations of the practice and handling all aspects of business operations, acting as a liaison between the physicians and the staff. She has been with Dr. Deisher since the inception of HPHS in 1998. Contact Kim
Anna – COSMETIC SURGERY CONSULTANT
Anna fills the important role of liaison between cosmetic surgery patients and our surgeons. She meets with patients at the beginning of the cosmetic surgery consultation process and serves as a concierge throughout the pre-surgical phases of care. She has 15 years of experience in this role and is extremely skilled at assisting patients to customize their surgical plan to fit their aesthetic goals, budget, and downtime needs. Anna participates in the consultation alongside our surgeons and provides patients detailed cost quotes and schedules all cosmetic surgery procedures. Her depth of experience working with both of our surgeons since 2001 allows her to answer a vast breadth of questions regarding cosmetic surgery and treatments. Contact Anna
Megan – MARKETING & EVENTS COORDINATOR
Megan has 6 years of extensive marketing experience and is responsible for media planning and implementing marketing campaigns through broadcast, digital, social, outdoor, and print media sources. This includes the coordination of all special events and promotions. In addition, Megan works with aesthetic patients, answering questions regarding all surgical and non-surgical services. Contact Megan
Melissa – INSURANCE/BILLING COORDINATOR & WORK COMP/HOSPITAL SURGERY COORDINATOR
Melissa submits insurance claims and works on patient accounts. She is committed to answering patient questions regarding their accounts, insurance, outstanding balances, and billing. Melissa is also the liaison between HPHS and Workers Compensation case managers: obtaining insurance information on patients and approval for all worker’s compensation cases, coordinating schedules, and answering questions regarding work status. She will be your point of contact with scheduling all insurance surgeries through both Southeast Hospital and Saint Francis Medical Center. Contact Melissa for questions regarding approvals/denials from insurance pre-determination letters. Contact Melissa
Andrea – DR. HUMPHREY’S MEDICAL SCRIBE
Andrea works alongside Dr. Humphrey during each patient-doctor encounter, assisting him with entering the required documentation in the electronic medical records system. In doing so, she works to facilitate patient flow and ensure an accurate and complete medical record for each patient. Andrea became a Certified Medical Administrative Assistant in 2015.
Brittany – DR. DEISHER’S MEDICAL SCRIBE
Brittany works alongside Dr. Deisher during each patient-doctor encounter, assisting him with entering the required documentation in the electronic medical records system. In doing so, she works to facilitate patient flow and ensure an accurate and complete medical record for each patient.
McKayla – PHONE OPERATOR
McKayla began her journey at Heartland Plastic & Hand Surgery as one of our Patient Coordinators before taking over as our Phone Operator. She is likely one of the first voices you hear when you call our office and can assist you with scheduling your appointment, answering any questions you may have before your first visit, and preparing your new patient paperwork electronically before your appointment. She also works diligently to respond to all online appointment requests. Contact McKayla
Samantha, Savannah, Courtney – PATIENT COORDINATORS
Our team of Patient Coordinators is responsible for getting the clinic up and running, greeting and registering patients, verifying insurance, and making patients visits as comfortable as possible. They will handle all medical record requests and FMLA/insurance forms. The team will schedule all follow-up appointments and insurance outpatient surgeries. They will also be responsible for billing outpatient visits, setting up outgoing referrals, and managing the Brilliant Distinctions rewards program.